One of the worse things that could have happened has and now the company is faced with a disgruntled customer who needs to be addressed. Yes, the product was delivered on time, but the design was wrong. And now the customer doesn't have any interest in returning again. This has to be stopped because it's one of the biggest accounts possessed. The only thing to do is remain calm and seek to make amends the right way. This entails taking the appropriate steps.
Address the issues that have arisen with reason. Taking each and every problem one step at a time it becomes easier to look at the discord and try to make something out of it. The truth of the matter is the consumer did not ask for a poorer product so there is no reason to get angry with them. Try, first, to look into what went wrong. And, later, offer a new or different means to alleviating the problem.
And as demonstrated by industry behemoths, improve where the responses have been positive. For example, a company running ads on the internet will put more effort into advertisements that are bringing in the most money. It's an obvious formula. Stick to the model of enhancing the customer experience wherever possible. Repeat clients are essential to the business model. This is instrumental in maintaining the storefront for returning customers.
After examining the efficiency and poorer components of the business as based on what the consumer desires, place the new tactics into effect immediately. In a case like this it pays to stay on top; this will assist with further gain. Some aspects of the organization should never be kept in a cryptic code. And responding to consumer opinion is one of them. Reach out to the customer and allow them to communicate their concerns. This will help the business adapt to changes in climate for the long term. An interest in the customer's concerns will have a special effect on the tide of the firm.