A key factor in developing a strong staff work ethic and professionalism is top down. That is to say to ‘lead by example’. It’s an old adage - but not at all to be overlooked. From the C.E.O. to managers, to line managers - their attitude has a cascade effect. By supervisory staff being seen to go the extra-mile, to be hard working, take pride in their tasks and the tasks of employees yields an ethos. This certainly can have reverse effect if management are lacking in these attributes. Shop floor staff like supervisors clearly getting closely involved in team working, in even menial roles, helps the ethic of the organization. For a team to see supervisors sitting, idly chatting and drinking coffee really can have real repercussions on staff. Professionalism is a team endeavor.
Training can yield varied benefits from Customer Service, First Aid, Health and Safety Practice for example. With in-house or even externally recognized certification is in its self a reward scheme. This can relate to improved areas of specific practice and set a standard of organizational approved work practice. This also incentivizes staff to develop their portfolio for promotion or other long term career aims.
Bonuses of all sorts can be used to fire up staff work methods. From saying a simple “Thank you” or “Well done” will go. It’s free! It bridges a gap between staff and management. Small rewards like free in house or out of house goods / services really help for good work to further training and hard cash.. Punishment like putting staff on mundane roles can have their place, but offers of positive incentives on the whole motivate more wholesomely, avoiding demoralization to sabotage.