All areas of industry can improve in some way; hotel hospitality is no exception. Generally speaking, residing in a finer hotel warrants service fit for the stars. But where this service does not measure up for the money paid there is reason to assume that a complaint should be lodged with the appropriate body. It's just not good business to mistreat hotel patrons. Where attacks happen and a person is made uncomfortable the supervisor should be notified, as staff has no right making a mockery of the patrons.
One thing to look for in a hotel is cost. When it's inexpensive and the amenities are complete there is all the more reason to stay there. For some, cost does not matter thereby making the expectation on the hotel far greater to perform. For others, money is an object, one with which they would rather not part. For people in this category of patronizers service matters, but the cost has limited their tendency to expect celebrity treatment.
While cost can drive business in or out, the clients' expectations are important. The client has a set list of standards that the hotel staff should anticipate. As a client of the hotel you should know that they are there for you while you're a guest. The service that they provide matters in such a way that will be the deciding factor as to whether or not you'll return in the future for more visits. Hotels have a universal way to approach the client and should stand by the practice of helping wherever necessary.
Industry demands that the facility keep up with the times and react in the affirmative to customer complaints. The role of the worker is critical because some of them, namely the front desk, are the first line of defense to getting the right protocol enacted for the sake of a better stay. Whether the stay is for two weeks or many months, the staff has the duty to respond to the resident at all costs in a speedy timeframe. The last thing that should happen is a delayed response to any customer question or complaint.
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