Keep Your Cleaning Staff Motivated

In any cleaning operation the cleaning supervisor or company owner is probably the most important person who can motivate cleaning crews to take pride in their work. But how one can motivate, instruct, communicate and lead the cleaning staff?

In every job that I have had from cleaning floors to managing teams across the nation – I have used motivation to drive high performance and results from my teams and myself.
Motivating and leading is what I love to do.

Often time cleaning company owner face the problems keeping his supervisors and cleaning crew member motivated. Cleaning crew member start outs doing a great job from the first day, but when cleaning company owner starts trusting him, his performance goes downhill.

This makes the company owner to think how can he motivate, instruct, communicate and lead the cleaning staff to have the same interest that one do have as a owner?

Here are some basic tips for the cleaning business owner to motivate their crew members:

1.    Find out the strengths and weaknesses.
2.    Praise them for their “strong” points and reward them publicly.
3.    Identify their weak points and encourage them for improvement.
4.    Give them recognition as things happen.
5.    Provide interactive discussions, fast paced meetings, and up to date equipments.
6.    Emphasize on the importance of taking breaks.
7.    Bring in temporary help to support your team during peak workloads.
8.    Offer competitive salaries and commissions
9.    Maintain a sense of humor and friendly relationship with your staff.
10.    Conduct a staff interest survey to see if they are in the most appropriate position.

Whether you are looking to energize your cleaning supervisor, manager or crew members these 10 tips will work for you. But you must need to realize that no one will ever do things just like you.

Investing a little or more time in motivating your cleaning staff is the raw material of personal energy that makes every person and every organization successful. De-motivation or poor moral is a cancer and can infect a lot of people and yourself too in your organization.

So, keep motivating your employees.

Success in Negotiations

Negotiating is a skill that like warfare tactics must be honed. It is important to be mentally prepared to win. Do the ground work well before your reach the negotiating table and decide on the “path” you are going to take. Positivity will help as also a sense of confidence and self esteem. Set aside any doubts you may have and  stride forward prepared to win at all costs.

The five cornerstones of successful negotiation skills are placing emphasis on common points; presenting clear arguments; being innovative and open to several options; focusing on the problem being dealt with; looking for a clear solution. The key is to be clear about your preferred outcome. However in the back of your mind you must be willing to compromise to some extent.

A good negotiator is an excellent communicator and understands how human beings think, feel, and function. You must be able to befriend the people seated on the other side of the negotiating table. You must know when to push hard, when to accept a compromise, and when to walk away. A negotiator is in many ways an artist he needs a great amount of creativity to steer the negotiations to a successful completion. A negotiator must keep in mind the 3Fs: fair, fast, and firm.

According to the gurus there are tactics to be used for negotiating:

1.    Be focused on the problem or issue. Logical arguments are the key to smooth negotiations.

2.    It is important to be firm yet polite when making a stand or presenting a point.

3.    Clearly emphasize the advantages and disadvantages.

4.    Be patient and let the process of negotiation take its course.

5.    Put ego aside and concentrate on the matter at hand. It is finding an amiable solution that’s important not self worth or position.

6.    Never threaten or manipulate the opposite party—it is completely unethical and unfair.

7.    Aim for solutions that are interest based and not what individual desires or aims are. It is best to consider any situation as a whole rather than from a personal view point.

8.    Avoid psychological traps and have the magnanimity to admit when you are wrong. Be open minded.

9.    Don’t accept weak solutions and try and negotiate a plausible settlement. Temporary measures are not what you need. A permanent solution must be sought.

10.    Value time, schedules, and deadlines. A good negotiator will not beat around the bush or adopt delay tactics or waste time talking about mundane matters. It is professional to immediately get down to the business at hand.

Most human beings are born negotiators. From the first breath a baby takes it makes all around him dance to his tunes. Most of us consciously or unconsciously do what we have to do to get our own way in life. And, if we look closely it is just mastering the art of negotiation.

Homeowner Complaints

Home ownership is most people's dream come true.  Don't let it become a nightmare.

1. Real Estate Fraud
“Someone forged my signature on a Grant Deed. The document says my property now belongs to someone I don’t even know.”

Contact your state's real estate commission.

2. Unlicensed Contractors
“I hired a guy who said he was licensed to make repairs to my kitchen. He started the work but never finished.  I found out he isn’t licensed and that he recorded a mechanic’s lien against my house.”

Never hire an unlicensed contractor.

3. Foreclosure Consultants
“When I got behind on my house payments, I started getting mail from people saying they could save my home. I signed a contract with a guy who promised to make up the back payments and help me get a new loan.  He didn’t do any of that. Instead, he sold my house to somebody else and now I’m being evicted.”

If you’re behind on payments, call your mortgage company and work out a payment plan.

4. High Interest Loans
“I thought I was getting a good deal on a refinance.  Turns out, the interest rate is way too high and they charged me all kinds of junk fees.”

Shop around for the best rates and fees before getting a new loan and make sure your read the fine print.

5. Adjustable and Fixed-Rate Loans
“The loan representative said I was getting a fixed-rate, 30-year loan.  Six months later, my interest rate jumped more than 3%.”

Review your loan documents before you sign.  Interest rates must be disclosed by the lender.

6. Account and Billing Errors
“My mortgage company did not credit my account for the mortgage payments I’ve made.”

Send a letter to your mortgage company requesting a payment history.  Be sure to include your account number in the letter.

7. Illegal Rooms
“I just moved into the house I bought and the city tells me that some of the rooms were added without building permits.”

You may be required to make changes. Be sure to check for building permits before you buy a home.

8. Repairs and Escrow
“Before I bought my house, the seller promised to make repairs. My agent said it was OK to sign and close escrow, even though the repairs were not done.  It’s been 3 months and the seller still hasn’t made any repairs.”

Make sure repairs are completed before you close escrow.

9. Property Taxes Not Paid
“My mortgage company was supposed to pay my property taxes but didn’t.  Now I owe past taxes and penalties.”

Call your mortgage company for an explanation.  If they don’t take care of the problem, contact your state real estate commission.

10. Vacant Land Purchase
“I bought some vacant land in the desert to build a house on. The seller said there was water, sewers, electricity and phone service. Turns out, none of those are available.”

Check with the local Building and Safety Department before you buy vacant land.

Take your time and do your homework.  Property purchases are usually the biggest investment you can make.  Take time to read all of the documentation and if your don't understand something, ask questions.  If necessary, hire a real estate attorney to protect your interests.

Power through the people

Have you come across a person who is so naturally friendly that when you put him inside a room of strangers, he'll be friends with almost everyone in no time? We call such a people-person, someone unbelievably nice and charismatic that he can charm anyone into doing anything.

A socially-empowered person achieves so much greatness, basically because of the people that catapult him to success. He earns the trust and all-out support of the people, whom he had helped before. He never runs out of help. He can do anything with the plethora of people behind him. All because he knows he maximizes his social potential!

See, if you know your social skills and you make use of them, you will reach self-empowerment. Self-empowerment is making a general overhaul in your life and turning yourself into a happier and more successful person.If you can be one of those people-persons, then I can't see any reason why you will not succeed. You just have to know how to start.

1. Be genuine.

Hypocrisy will just bring you all the way down. Be genuinely nice and interested to people. Once they perceive that you are Mr. Hypocrite with selfish intentions, you might as well say goodbye to self-empowerment.

2. Be the greatest listener that you can be.

To earn the love and trust of the people, listen to their problems and sympathize with them. Do not just hear them out, listen to them with your heart. Make eye contact when the person talks to you. Listen as if every word matters, and it does. Brownie points when they find out that there is a confidante in you.

3. Laugh out loud.

I do not mean that you force yourself to laugh for every joke cracked by someone, albeit you do not find it funny at all.This means finding humor in things and not being too darn serious. A person oozing with an awesome sense of humor attracts crowds and eventually, attracts success.

4. Don't forget yourself.

In the process of fluttering around like a social butterfly, you might forget yourself, allowing everyone to push you over. Remember, love and value yourself before anyone else. If you deem yourself respectable and worthy of affection, people will flock to you and not trample on you.

5. Do random acts of kindness.

You don't have to do a John Rockefeller and blow your savings to charity. Little acts of kindness matters the most, and this can be as simple as giving someone a surprise you-take-care card or helping an elderly cross the street. When we were kindergarten students, kindness was taught to us and greatly practiced. Now is the time to revive the good deeds and this time, let them stay for good.

6. Contact your old friends.

Sad how some friendships are destined to goodbye, but thanks to technology, you can do something about it. Relive the good old days by flipping your yearbook and look for the great people whom you want to communicate with again. Adding these old friends to your roster of support peers will surely make you feel good all over.

7. Develop your personality.

Are you grouchy, grumpy and generally morose? Whoa, you can't go through life with those. Get rid of the bad traits and habits that perpetually hamper your growth. And really, who wants a grouchy friend anyway?

8. Be confident.

Be able to stride to the other corner of the room and introduce yourself to people with that winning smile of yours. Just remember: be confident, not arrogant.

9. Practice control.

When angry, don't snap at anyone. Never throw a tantrum. Stay calm and collected. Be adult enough to take control of situation and transform your anger into something more productive and passive. As soon as people think your anger goes to volcanic proportions easily, they will find it hard to come to you.

10. Keep nurturing your relationships.

Your relationship with your family, friends and significant others is too precious that you must not neglect it whatever happens. Go out and have fun with them. Do things together. Happiness will never fly from your side as long as the people who matter the most are close to you.

In the end, using people for self-empowerment means becoming a better and more lovable person. It's a win-win situation: the people know they can turn to you anytime and vice versa.


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