Query over good customer service
The business method of offering extra goods and services on top of what has already been sold, has become a common business practice. With a smile and please and thank you to “up-sell” can appear as good customer service, on top of increasing sales and profits. From asking a customer if they would like another coffee, when the customer has drank their last cup can appear like the staff care. To a bank offering related services to a customer for a loan for instance, shows the comprehensive financial packages available. To online business showing trending products that relate to that particular customer gives the illusion of personal service on-line.
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