The World Business

Posts Tagged ‘operational capabilities’

Some businesses just don’t get the message. Training is the difference between success and failure. If your staff aren’t trained as well as your competitors, you’re in trouble. More to the point, your business simply can’t perform at its best, which means that lack of training is directly costing you money. Particularly important is customer service training, which is your primary interface with your market. Get that wrong, and there is no business. Read the rest of this entry »